Refund policy

Non-Personalised Items

  • Customers have 30 days from delivery to request a return under EU consumer law.
  • Items must be unused and in original packaging.
  • Customers cover return shipping costs unless the item is faulty.

Personalised Items

  • Due to the customised nature of our products, we do not accept returns unless:
    • The item is defective or incorrect due to our mistake.
    • The item arrives damaged (photo proof required within 48 hours of delivery).

6. Liability Disclaimer

  • We are not responsible for incorrect personalisation details provided by the customer.
  • We are not liable for delivery delays caused by third-party couriers or customs processes.
  • We do not guarantee that the website will be uninterrupted or error-free.

7. Intellectual Property

  • All product designs, logos, and website content are the property of Put A Name On It Ltd.
  • You may not copy, reproduce, or distribute our content without permission.